How do I change or cancel my plan?
From your account page: Upgrade plan or Cancel subscription opens the Stripe billing portal, where you switch between Starter and Pro, update your card, or cancel. Changes take effect through Stripe and show in the app on the next billing event.
Change plan or card
- Open your account page — your name at the bottom of the sidebar, then Account & settings.
- Choose Upgrade plan. The Stripe billing portal opens.
- Switch between Starter and Pro, or update the card on file. Stripe confirms; the app reflects it on the next billing event.
Cancel
On the same page, Cancel subscription — shown only while the subscription is active — opens the same portal, where you confirm. Access continues to the end of the paid period. Nothing is deleted; if you come back, everything is where you left it.
Where's my account page?
At the bottom of the sidebar — your name, then Account & settings. It shows your plan, status and the Upgrade and Cancel buttons.
If I upgrade mid-month, what happens to Credits?
Stripe prorates the charge. Your plan Credits reset to the new plan's amount at the next billing date; anything already in your top-up balance is untouched.
I cancelled. When does access end?
At the end of the period you've paid for. Until then everything works as before; after it, the Brand's Agents stop spending Credits. Nothing is deleted.
How do I delete my account entirely?
Email support@sagelyn.ai from the address on the account. The Delete account button in the app tells you the same — deletion is done by a person, deliberately.